Support
How can we help?
Answers to the questions we hear most. Anything else: support@7exo.com.
- I forgot my password.
- Open the 7exo app, tap Forgot password, or use id.7exo.com. We email a one-hour link to the address on your account; on an iPhone with 7exo installed it opens in the app.
- How do I delete my exoID?
- In the app: Settings → Legal & Safety → Data Rights & Deletion. It removes your profile, posts, stories, comments, followers, circles, and sign-in. Other people's copies of content you interacted with can take a few hours to update.
- Can I get a copy of my data?
- Yes. Email support@7exo.com from the address on your account and we'll send an export. A self-serve export is coming to id.7exo.com.
- I lost my phone and my exoID pass is in its Wallet.
- Remove the pass from Apple Wallet via iCloud (Find My → device → Wallet), then sign out everywhere at id.7exo.com → Security and contact us so we can refresh your pass.
- How do I report a post or a person?
- Every post and profile has a Report option in the app. Blocks take effect immediately. You can also email support@7exo.com.
- Where does my Apple Health data go?
- Nowhere. exoHealth reads it on your iPhone, caches it locally, and never uploads it. Unlinking Apple Health deletes the cache.
- Refunds for exoSocial tickets?
- Each event states its refund policy on its page. Cancelled events are refunded automatically. For anything else, reply to your ticket email or write to support@7exo.com.